Phenomenography of Citizen Relationship Management

Egyptian Electronic Government : The Citizen Relationship Management ( CRM ) Case Study

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in...

identification and prioritization of criteria of citizen relationship management in governmental organizations

citizen relationship management is a novel approach for public sector and governmental organization to improve their services and to achieve citizen satisfaction. the main purpose of this study is to identify and prioritize customer segmentation in governmental organizations. for the reason, based on reviewing the literature, four group of psychological, demographic, behavioral, and situation f...

Organisational Determinants Influencing Citizen Relationship Management (CiRM) Implementation in the British Local Governments

Citizen Relationship Management Implementation in Local Government – Towards a Theoretical Research Framework

Many governments today have made significant investment on Citizen Relationship Management (CiRM) implementation. The employment of CiRM systems has increased the operational day-to-day and strategic long-term effectiveness of governments, particularly in relation to the intimacy of their relationship with the public. However, many of the initiatives have failed to deliver the benefits expected...

Citizen Relationship Management System Users' Contact Channel Choices: Digital Approach or Call Approach?

Many municipal governments adopted 311 decades ago and have advocated access equality in citizens’ use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of governmental information and communication technologies (ICTs), especially when the innovative technology has just been adopted. Much has supported...

Citizen Orientation for Bodybuilding Training Management Applications

The concept of citizen oriented application is defined. These applications are described. Their quality characteristics are stated and analyzed. Different types of interfaces are discussed. The advantages, as well as disadvantages of self adapting and non adapting user interfaces are analyzed. Data input for the bodybuilding training management applications is taken into discussion. The data in...